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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mary Gaffney

May 3, 2024

5  out of  5 rating by Mary Gaffney
"Been with Bill Nelson State Farm for many years they treat you like family and always willing to help in any way"
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Amy Denault-Gibson

April 30, 2024

5  out of  5 rating by Amy Denault-Gibson
"Couldn't be happier with the customer service. Top notch all the way!!!"
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Marcelo de Oliveira

April 23, 2024

5  out of  5 rating by Marcelo de Oliveira
"Attention to details"
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Manuel Lara

April 23, 2024

5  out of  5 rating by Manuel Lara
"Kasandra helped me start a new policy great and fast turn around service, would recommend 100%"
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Girish Nair

April 22, 2024

5  out of  5 rating by Girish Nair
"For the last two years, we have used Bill Nelson's agency for all our insurance needs. We are very happy with the services they provide. Their staff has been quick to respond and super helpful."
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Tom Upham

April 18, 2024

5  out of  5 rating by Tom Upham
"Mrs. Nelson helped me terrifically."
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George Strecker

April 17, 2024

5  out of  5 rating by George Strecker
"We had a couple of issues recently regarding our auto insurance and Karen helped us resolve them expeditiously in a very satisfactory manner. She provided excellent service and I would highly recommend working with her."
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Nancy Stevens

April 10, 2024

5  out of  5 rating by Nancy Stevens
"We have been with Bill Nelson State Farm for over 20 years and we highly recommend this office. They are always super helpful. Bill is awesome as well as his team member, Tracy, who definitely goes above and beyond whenever we need help."
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Andrea Kleppe

April 3, 2024

5  out of  5 rating by Andrea Kleppe
"always a helpful and knowledgeable place to call and have your insurance."
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Sandy Hagen

March 28, 2024

5  out of  5 rating by Sandy Hagen
"Bill Nelson and his agent Kasandra have been very helpful in a stressful time of my life. Their pricing seems very fair and service is great."
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Dennis Engel

March 25, 2024

5  out of  5 rating by Dennis Engel
"My former insurance company kept raising my auto insurance premiums even though I haven't had a ticket in over 40 years and haven't had any accidents. Bill Nelson-State Farm cut my premiums nearly in half with improvements in my coverage. They were terrific at explaining and listening to my concerns. I highly recommend them. They're good folks and know what they're doing."
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michael sooy

March 11, 2024

5  out of  5 rating by michael sooy
"Know what the best thing is you want to hear from a doctor after you have been admitted to a hospital? (besides "you're not going to die.) Without a doubt, "You have excellent insurance". I've been with Bill Nelson's State Farm agency going on twenty years and have always had a good relationship with his team. I have both my car and Medicare part B with State Farm and they have been there when I needed them."
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Shannon Madden

March 5, 2024

5  out of  5 rating by Shannon Madden
"We just switched ins companies and Nelson State Farm made the process super easy! Great rates! We highly recommend:)"
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Wayne Hartmann

March 1, 2024

5  out of  5 rating by Wayne Hartmann
"Holly @ Bill Nelson State Farm was very helpful in expediting my insurance policy. She was very thorough in getting me the best rate possible."
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Bindu Thayil

February 28, 2024

5  out of  5 rating by Bindu Thayil
"I had a great experience with State Farm at Bill Nelson. I want to acknowledge Kassandra Lara who was very helpful and professional. She went above and beyond to help me find the right coverage for our home and auto insurance. We reached out a bunch of insurance companies and thus far, State Farm has the best rates."
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Mia Alexander

February 27, 2024

5  out of  5 rating by Mia Alexander
"Tracy is wonderful and extremely helpful! Her responses are prompt and knowledgeable and she makes quick work of any request. I am always satisfied with the services at this office and each member of their team is professional while also being personable."
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Matt Grinko

February 15, 2024

5  out of  5 rating by Matt Grinko
"Holly hall did amazing helping us get better rates! 5 star service from this office!"
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Stephen Fabing

February 12, 2024

5  out of  5 rating by Stephen Fabing
"Holly was extremely helpful!"
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February 8, 2024

5  out of  5 rating by Stacy
"I have been with this company for over 25 years. They are extremely helpful and Tracy has been the best and has helped with so much recently. Everything is so easy, she handles it all. I would highly recommend. Thank you!!"
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joel parker

February 5, 2024

5  out of  5 rating by joel parker
"Working with Bill Nelson's team is so easy and comfortable, I've done loans with them as well & by far everything was seamless including working with Tracy Ridgeway, I highly recommend State Farm & Bill Nelson's team in St Charles."
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jlr530 Rubin

January 24, 2024

5  out of  5 rating by jlr530 Rubin
"We enjoy working with staff, as they are always responsive to our questions or concerns, in a most timely manner. I had a question about my State Farm auto policy covering us for rental car. Regina responded to my text within 30 minutes, and she made aware of what my policy covers/doesn't cover. It's a comfort to us, knowing that our local agency is responsive and very good to work with regarding our auto and home insurance coverage."
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David Gonzalez

January 15, 2024

5  out of  5 rating by David Gonzalez
"I have all of my company vehicles and trailers with State Farm. Tracy is always a HUGE help with my commercial auto policy, and is very friendly to work with! Highly recommend!"
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Chris Cella

January 15, 2024

5  out of  5 rating by Chris Cella
"If you are looking for timely, accurate and friendly service, then I recommend Bill’s office. The staff is awesome!"
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Claire Wally

January 13, 2024

5  out of  5 rating by Claire Wally
"State Farm has provided me with very affordable complete insurance coverage of my home and two autos I appreciated the help of Holly Hagen to answer all questions thoroughly and provide all documents needed to accomplish the setting up of these insurance policies."
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Emma Wilkin

January 12, 2024

5  out of  5 rating by Emma Wilkin
"I just recently switched over to Bill Nelson's team and have not been disappointed. They have been super helpful with all my insurance needs and are very kind and personable."