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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Giangrego

March 23, 2026

5  out of  5
rating by Nick Giangrego
"Tracy is awesome over there! Super helpful and always quick to respond."
We responded:
"Thank you, Nick! I'm glad to hear that Tracy has been so helpful and responsive. We appreciate your feedback and are here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Gontran Torres

February 27, 2026

5  out of  5
rating by Gontran Torres
"Excelente experiencia Kasandra Lara fue increíble, me ayudó y me facilitó todo. Superó todas mis expectativas."
We responded:
"¡Gracias, Gontran! Me alegra saber que Kasandra Lara te brindó una experiencia tan positiva y que superó tus expectativas. Estamos comprometidos a ofrecer el mejor servicio posible. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Kerri

February 25, 2026

5  out of  5
rating by Kerri
"Regina is always very helpful & prompt with any requests that I have!"
We responded:
"Thank you, Kerri! I'm happy to hear that Regina has been helpful and prompt with your requests. Our team is dedicated to providing excellent service. If you need anything else, feel free to reach out!"
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Aquatic Utopia

February 24, 2026

5  out of  5
rating by Aquatic Utopia
"Bill's staff are top notch. Every time I call their customer service is on point, they know who I am, what policies I have and get the information I need at lightning speed. They must have a system that pulls up the account based on my phone number. I have teens who I have added to various policies quickly and they always thoroughly explain the options to me, then follow up via email with temp cards. Every insurance policy I have is with this office and they handle my account very well."
We responded:
"Hey there! I truly appreciate you taking the time to share this and I’m so glad my team has been able to take great care of you each time you call. It’s wonderful to hear that adding your teens to your policies has been quick and that the explanations and follow up emails with temporary cards have been helpful. It means a lot that you trust my office with all of your insurance policies, and I’m grateful for the opportunity to handle your account so closely."
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Steve Levitas

February 19, 2026

5  out of  5
rating by Steve Levitas
"Bill Nelson's State Farm Agency is the best! I've been a satisfied client for over 10 years."
We responded:
"Thank you, Steve! I'm happy to know you've been satisfied with our service for over a decade. Your trust means a lot to us. If you ever need anything, we're just a call away!"
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Richard Anderson

February 17, 2026

5  out of  5
rating by Richard Anderson
"Very knowledgeable and convenient. The office is nice and people friendly. I felt confident in person that our needs were met to satisfaction. I’m glad to have made the in person appointment. It made the process so much easier."
We responded:
"Thank you, Richard! I'm happy to hear that you found our office convenient and our team friendly. It's wonderful that your in-person appointment made the process easier for you. If there's anything else we can assist with, feel free to reach out anytime!"
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Jake Marshall-Braun

February 10, 2026

5  out of  5
rating by Jake Marshall-Braun
"I've been working with Regina at Bill Nelson's office for years and she is always very fast, friendly, and helpful. She's great at explaining things in understandable terms and works with us to find the coverage that works best. Definitely recommend!"
We responded:
"Thank you, Jake, for your kind words! I'm happy to hear that Regina has been consistently fast, friendly, and helpful in assisting you. We appreciate your recommendation and are committed to providing you with the best service possible. If you ever need anything else, feel free to reach out!"
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Annie Voigtmann

February 5, 2026

5  out of  5
rating by Annie Voigtmann
"The Bill Nelson State Farm Agency in St. Charles, Illinois is the best! Tracy has handled all my requests promptly and efficiently. My family has trusted all our insurance needs to them for many years. You can trust they will always treat you with kindness and respect. If I could give them more than 5 stars, I would!"
We responded:
"Thank you, Annie! I'm so happy to hear about your positive experience with our office. Tracy and the team are dedicated to providing prompt and efficient service, and it's wonderful to know we've earned your trust over the years. We truly appreciate your kind words and your continued support. If there's anything else we can do for you, just let us know!"
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Graham Botha

January 26, 2026

5  out of  5
rating by Graham Botha
"We switched our car and home insurance to Bill Nelson’s office a few years ago. It’s the best thing we could have done. They are knowledgeable, efficient and respond to requests quickly. Add to that everyone in the office is very pleasant to deal with. We couldn’t be happier !"
We responded:
"Thank you, Graham! I'm happy to hear that switching your insurance to our office has been such a positive experience for you. Our team takes pride in being knowledgeable and efficient, and it's great to know that you find us pleasant to work with. If you ever need anything else, feel free to reach out!"
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Heather Anaya

January 22, 2026

5  out of  5
rating by Heather Anaya
"So prompt and helpful!! Thank you!!"
We responded:
"Heather, thank you for your kind words! I'm glad to hear you found our service prompt and helpful. If there's anything else you need, feel free to reach out anytime. We’re here to help!"
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Wendy Suello

January 20, 2026

5  out of  5
rating by Wendy Suello
"Thank you Tracy for making everything smooth and easy. ALL the time! ⭐️"
We responded:
"Thank YOU, Wendy! We appreciate your business and always strive to treat our policyholders the way we would like to be treated. 😊"
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Darla DeCore

January 15, 2026

5  out of  5
rating by Darla DeCore
"Exemplary customer service. Thorough and Prompt!"
We responded:
"Thank you, Darla! I'm happy to know you appreciated our thorough and prompt service. Our team is dedicated to providing exemplary customer care. Let us know if there's anything else we can assist you with!"
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Robert Wright

January 9, 2026

5  out of  5
rating by Robert Wright
"I switched my agent last year. I have been a State Farm customer since 1966. I had one wonderful agent for almost 40 years, but she retired. State Farm gave me a brand new agent twice who were not in any way up to my expectations for State Farm. I sought opinions in my suburb and CHOSE Bill Nelson. All is right again in my insurance world. Bill is competent, knowledgeable and communicates well. His staff is well trained and available. ( not the case with the staff of the 2 newly agents SF gave me) I recommend Bill and his agency fully."
We responded:
"Thank you, Robert, for your feedback! I'm glad to know that our team has met your expectations and brought back your confidence in your insurance needs. We truly appreciate your recommendation and are always here to help. Reach out anytime!"
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Rachel Perry

January 8, 2026

5  out of  5
rating by Rachel Perry
"When I have questions or concerns about my policy they are quick to respond and get the work done timely."
We responded:
"Rachel, thank you for your feedback! I'm happy to know that our team is responsive and efficient in addressing your policy questions and concerns. If you ever need further assistance, feel free to reach out anytime. Thanks for choosing us!"
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Joseph Smith

January 5, 2026

5  out of  5
rating by Joseph Smith
"Bill Nelson and his staff are absolute professionals and I couldn’t be happier to have them represent me and my families insurance needs! They do what they say they will do and when they say they will do it! The follow up is second to none. They are always courteous and sure to let you know where things are at in the process! I couldn’t be happier with Bill and his staff. I’m incredibly thankful to have found someone who knows how to serve and cares enough to do so!"
We responded:
"Thank you, Joseph, for your wonderful feedback! I'm delighted to know that you and your family feel well-represented by our team. We strive to keep our promises and ensure clear communication throughout the process. Your appreciation means a lot to us. If there's anything else we can do for you, just let us know!"
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Kathy

January 5, 2026

5  out of  5
rating by Kathy
"Tracy and Team met my needs quickly, much appreciated!"
We responded:
"Thank you, Kathy! I'm happy to hear that Tracy and the team were able to meet your needs promptly. We appreciate your feedback and are here for any assistance you might need in the future. Let us know if there's anything else we can do for you!"
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Bob Carne

December 29, 2025

5  out of  5
rating by Bob Carne
"We have been Customers of Bill Nelson SF for over 20+yrs! Bill, Regina & the Team are very customer focused & responsive!"
We responded:
"Bob, thank you for your loyalty over the past 20+ years! I'm happy to hear that you find our team to be customer-focused and responsive. We’re always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Carl Campo

December 17, 2025

5  out of  5
rating by Carl Campo
"Bill Nelson agency provides all our insurance needs. We recently needed a clarification on one of our insurance policies and Eric handled the request immediately and provided an email response within a few minutes. We are definitely looking forward to continuing our relationship with this agency in the new year."
We responded:
"Thank you, Carl! I'm happy to hear that Eric was able to assist you quickly with your policy clarification. We appreciate your trust in us for all your insurance needs and look forward to continuing our relationship in the new year. If there's anything else we can do for you, just let us know!"
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Randi Watson

November 20, 2025

5  out of  5
rating by Randi Watson
"I’ve worked with every member of the Bill Nelson team and have never had anything but wonderful service."
We responded:
"Thank you, Randi! I'm delighted to know that you've consistently received wonderful service from everyone on our team. We appreciate your trust and look forward to continuing to serve your insurance needs. If there's anything else we can assist you with, just let us know!"
Profile photo of Campbell Holinger

Campbell Holinger

November 19, 2025

5  out of  5
rating by Campbell Holinger
"Can't say enough for Bill Nelson and their crew! Have always been helpful through a handful of different situations and make what can be an unpleasant experience as easy as possible! Today especially I'm quite thankful for all of Tracey's help navigating getting a new vehicle and some hurdles associated with it! Thank you so much!"
We responded:
"Campbell, thank you for your wonderful feedback! I'm so happy to hear that me and the team have been able to assist you through various situations. Tracey will be delighted to know her help with your new vehicle was appreciated. If you need anything else, feel free to reach out!"
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Maya Marquez

November 17, 2025

5  out of  5
rating by Maya Marquez
"Everyone at the St. Charles location is amazing. Very helpful and get things so done extremely quickly. Great location. They even have a bilingual speaking agent’s"
We responded:
"Thank you for your review, Maya! I'm happy to hear that our team provided you with quick and helpful service. We appreciate your feedback and look forward to serving you again. Let us know if there's anything else we can do for you!"
Profile photo of Michele Stefaniak

Michele Stefaniak

November 12, 2025

5  out of  5
rating by Michele Stefaniak
"Switching my home and auto insurance was an absolutely fantastic experience. From the very first conversation with Kassandra, she demonstrated exceptional attention to detail, walking me through every coverage option and making sure I understood exactly what I was getting. What truly set her apart was her responsiveness. Every question I had was answered quickly and thoroughly, and she kept me updated at every step. No waiting, no confusion--just clear communication and genuine care. If you're considering changing your insurance, don't hesitate. This agency makes the process stress-free, efficient, and even enjoyable. Not to mention I saved a significant amount from my previous policy. I feel confident and secure with my new policies, and I couldn't recommend them more highly!"
We responded:
"Thank you, Michele, for sharing your experience! I'm delighted to hear that Kassandra provided such attentive and responsive service during your transition to our office. It's wonderful that you found the process stress-free and efficient, and we're happy to have helped you save money on your policies. Your confidence in us means a lot. If you ever need anything else, feel free to reach out!"
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anna ruffalo

November 12, 2025

5  out of  5
rating by anna ruffalo
"So grateful for this team — especially Holly Hall! She was so kind, knowledgeable and helpful. She made the entire process so easy and made sure everything was completed thoroughly and quickly. Thank you!!"
We responded:
"Thank you, Anna! I'm happy to hear that Holly and our team made your experience smooth and efficient. We appreciate your kind words and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Marisol Andrade

November 12, 2025

5  out of  5
rating by Marisol Andrade
"Excelente servicio kassandra me atendio de lo mejor los super recomiendo me ayudo muchisimo muchas gracias state farm"
We responded:
"¡Gracias, Marisol! Me alegra saber que Kassandra te brindó un servicio excelente. Estamos felices de que te sientas bien atendida y agradecemos tu recomendación. Si necesitas algo más, estamos aquí para ayudarte."
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Kelly Jaworski

November 12, 2025

5  out of  5
rating by Kelly Jaworski
"I recently switched over to State Farm from another insurance carrier and I have had a wonderful experience so far! Kassandra from this team was absolutely incredible in getting quotes, documents prepared and finalized in such a quick and easy manner that I only wish I would have switched over earlier! They really do have a great team here. Thank you all for everything!"
We responded:
"Thank you, Kelly! I'm happy to hear about your positive experience with our team. Kassandra is indeed fantastic, and I'm glad she made the transition smooth for you. We appreciate your trust and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"