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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nick Franz

September 25, 2023

5  out of  5 rating by Nick Franz
"As always, Tracey is always so helpful and responsive. I am lifetime State Farm customer and even when we moved States they made the experience as good as always. Keep it up!"

Alexandra Castillo

September 16, 2023

5  out of  5 rating by Alexandra Castillo
"I’ve been with this agency for almost a year now and so far its been great. Tracy and the team are so helpful and responsive. If you’re looking to switch I’d highly recommend!"

Jon W

September 14, 2023

5  out of  5 rating by Jon W
"Awesome! Regina and the other office staff are hardworking, friendly, and go out of their way to take care of customers."

Gene Elwart

August 24, 2023

5  out of  5 rating by Gene Elwart

Aaron Hansen

August 24, 2023

5  out of  5 rating by Aaron Hansen
"Bill Nelson’s State Farm team has been my insurance provider for at least 15 years. Karen is super helpful and responsive, and the pricing always seems fair. Very happy to recommend them."

Donald Lee

August 23, 2023

5  out of  5 rating by Donald Lee
"Switched to this agency a few months ago and so far they have been very responsive, friendly and professional. Moved all of my insurance from another carrier and am saving over 1K a year between home, auto, umbrella and snowmobile. Holly was very helpful throughout the process which was overall very easy."

Sarah Phelps

August 22, 2023

5  out of  5 rating by Sarah Phelps
"I have never been more pleased with an insurance agency. The service is exceptional! Tracy has helped us save money and any request is handled in record time."

Sara Porter

August 11, 2023

5  out of  5 rating by Sara Porter
"Regina was incredibly helpful in assisting with my insurance needs. She was thorough in navigating me through the process while displaying kindness and professionalism in our interactions"

Richard Cizek

August 11, 2023

5  out of  5 rating by Richard Cizek
"I had a difficult situation with a upstairs neighbor flooding my ceiling. I call my HOA, as I am in a condo,they weren't much help. When talking with my State Farm office, they answered my questions and gave me good advice. They followed up during the repair stage. Thank you Regina for your follow up."

Tamara Srdanovich

August 6, 2023

5  out of  5 rating by Tamara Srdanovich
"The best"

Mike Sweetman

August 5, 2023

5  out of  5 rating by Mike Sweetman
"Bill and his team are very kind, and helpful. I've been with him for 20 plus years."

Thea Pinones

August 1, 2023

5  out of  5 rating by Thea Pinones
"Always the best experience!! Called last minute to add a car and driver to account and Tracy was the absolute best! She stayed after hours to help get everything taken care of!!! Thank you so much to the team but especially to Tracy!!!"

Isabel Simpson

July 25, 2023

5  out of  5 rating by Isabel Simpson
"I had a great experience with Tracy, who helped me with my renters insurance!"

Michael Zelinka

July 8, 2023

5  out of  5 rating by Michael Zelinka
"Thank you Tracy Ridgway for your fast , knowledgeable service with my renter insurance policy. I highly recommend Bill Nelson Agency!"

Doug Summers

June 24, 2023

4  out of  5 rating by Doug Summers
"I have known Bill for decades and he is friendly and caring for your insurance needs. He is involved with the community."

David Caisse

June 23, 2023

5  out of  5 rating by David Caisse
"Bill and the office are consistently efficient, thorough, and thoughtful in providing the best insurance for my needs. Great service all around."

johanna wilkinson

June 10, 2023

5  out of  5 rating by johanna wilkinson
"Bill Nelson's State Farm office in St. Charles is fantastic! After 20 some years of home, apartment and car insurance for the whole family, I should know! The staff works very hard to gather quotes, provide information and find ways for me to save money. Personalization and communication are their strengths.."

Hemal Patel

April 25, 2023

5  out of  5 rating by Hemal Patel
"Always a pleasure working with Bill and Holly. Very easy and promptness on changing my auto and home to them. Highly recommend! State Farm's lower rates help too. :)"

Dean Christos

April 11, 2023

5  out of  5 rating by Dean Christos
"I have been doing business with the Bill Nelson team for many years and they are great people to deal with. The rates are more than fair for the products and services I have received. They are an incredibly well run, organized and professional business. I would highly recommend them."


April 3, 2023

5  out of  5 rating by KENNETH SCHOENING
"I have been dealing with Bill Nelson State Farm Team for at least 10 years. They are always professional and very prompt. I worked with another State Fram group as well as other insurance groups in the past and never had that experience. I work with Regina a lot of calls and she is always so helpful and responsive. I would definitely recommend them to anyone. They give outstanding service everyone wants or needs."


March 23, 2023

5  out of  5 rating by T R
"Oh my goodness! I spoke with Holly yesterday and moved my two cars and house to State Farm because of Holly. She was very patient with me and explained all the terminology. She is the best!❤️❤️❤️ The financial savings moving to State Farm is amazing!"

Jody Kennay

March 16, 2023

5  out of  5 rating by Jody Kennay
"So easy to get home coverage over the phone! Rates are competitive and I have the confidence my home is covered by State Farm. The agent (Tracy), fully explained options and coverage and had patience with all my questions. Highly recommend."

Jerry Jurewicz

March 6, 2023

5  out of  5 rating by Jerry Jurewicz
"Very pleased with the service of this Team."

Lanette Padula

March 2, 2023

5  out of  5 rating by Lanette Padula
"The Bill Nelson team has been a great support for all of our families needs though out the years. I highly recommend his skilled team."

Greg Johnson

February 14, 2023

5  out of  5 rating by Greg Johnson
"Regina is our go to person and she provides outstanding results. We insure our homes, autos and recreational equipment with State Farm It’s a pleasure doing business with them."