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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marla Johnstone

July 13, 2024

5  out of  5 rating by Marla Johnstone
"Tracey was very helpful and friendly!"
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Benjamin Dolder

July 9, 2024

5  out of  5 rating by Benjamin Dolder
"I’ve had American family for over 20 years and they jacked up my rates so I decided to give Bill‘s office a call on the recommendation from a friend. I spoke with Kasandra on the phone and she got all my information with the exact same policies. The homeowners was a little bit more but the auto saved me $60 a month. Happy I switched and I never even got a thank you for being a loyal customer at American family for over 20 years."
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Ian Dierks

July 9, 2024

5  out of  5 rating by Ian Dierks
"My family has been with Bill Nelson for many years. Always a pleasure to interact with anyone at their office. Thanks to Kasandra for getting us setup with a new policy the other day!"
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Scott Descourouez

July 8, 2024

5  out of  5 rating by Scott Descourouez
"Exceptional Service! Could not ask for better service! Called Bill Nelson's Office in need of immediate help in securing Insurance and connected with Holly who not only helped us secure our insurance in a very tight time frame, Holly was incredibly responsive to our calls, emails, and she answered our questions in such a manner of making navigating Insurance not so stressful! Thank You Holly!"
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Mike Popplewell

July 2, 2024

5  out of  5 rating by Mike Popplewell
"I have always found Bill Nelson's office to be ready to assist us with explanation about our policies. Their prompt and professional staff have really set my mind at ease during stressful times! It's been almost 15 years and I still think they're the best!"
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Ralph Mooney

July 1, 2024

5  out of  5 rating by Ralph Mooney
"I decided to shop my auto insurance and called Bill Nelson's, the agency that carries our homeowners. Not only was I delighted with the premium quote, but I got outstanding responsiveness from the first contact right up through policy issuance. I feel well-served and recommend the agency to anyone looking for insurance. Thanks to the Bill Nelson team!"
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Josette Skelnik

June 14, 2024

5  out of  5 rating by Josette Skelnik
"I changed my insurance company a little over a month ago to State Farm after receiving notice from my previous company of a huge increase in premiums for my homeowners' insurance, despite being with that company, and having no claims for my house, in over three decades. My former company showed little interest in working with me or looking into ways to reduce my premiums. I worked with Holly at State Farm on a new auto and homeowners policy, and just recently worked with Tracy after having to dispose of my old car and purchase a new one. Both of them have been incredibly easy to work with and very responsive to my needs and, unlike my prior company, actually seem to be interested in providing good customer service. State Farm was able to provide me with comparable coverage for my home and auto at very reasonable rates. I am very pleased with the service State Farm has provided, and would highly recommend Bill Nelson's agency for your insurance needs."
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Phil “The Brit” Clark

June 13, 2024

5  out of  5 rating by Phil “The Brit” Clark
"This branch of State Farm Insurance has always been responsive with every item we have brought to their attention. They truly have an excellent customer service attitude and do not give up until their clients are satisfied."
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Ken Comperda

June 12, 2024

5  out of  5 rating by Ken Comperda
"Stare Farm claims was a one phone call and done. Scheduled the serve and the bodyshop billed directly and completed the hail damage including windshield in a day and a half of the scheduled date. This shows the benefits of having State Farm."
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John Duckworth

June 4, 2024

5  out of  5 rating by John Duckworth
"Tracy was responsive and helped me complete my quote and secure my insurance in a very timely manner."
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Joe Garbarski

June 2, 2024

5  out of  5 rating by Joe Garbarski
"Have had very good experience with Bill Nelson's group, Tracy Ridgway has been very helpful!"
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Chuck

May 25, 2024

5  out of  5 rating by Chuck
"Outstanding service and personalized treatment seem to be the norm at Bill Nelson State Farm. We've been with them for many years and trust all our insurance needs to this office. Bill and his staff are always helpful...special "shout out" to TRACY for helping with a recent claim. Thank you all for treating my family so well!"
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Sara White

May 20, 2024

5  out of  5 rating by Sara White
"I'm so grateful to Holly and the team at Bill Nelson State Farm. We moved from out of state and it was such an easy transition. Thank you for taking care of us so quickly; you're always there in an instant!"
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Ashley Pimsner

May 13, 2024

5  out of  5 rating by Ashley Pimsner
"Regina was able to quickly and efficiently supply me with the necessary information I needed to provide my accountant!"
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Mary Gaffney

May 3, 2024

5  out of  5 rating by Mary Gaffney
"Been with Bill Nelson State Farm for many years they treat you like family and always willing to help in any way"
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Amy Denault-Gibson

April 30, 2024

5  out of  5 rating by Amy Denault-Gibson
"Couldn't be happier with the customer service. Top notch all the way!!!"
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Marcelo de Oliveira

April 23, 2024

5  out of  5 rating by Marcelo de Oliveira
"Attention to details"
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Manuel Lara

April 23, 2024

5  out of  5 rating by Manuel Lara
"Kasandra helped me start a new policy great and fast turn around service, would recommend 100%"
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Girish Nair

April 22, 2024

5  out of  5 rating by Girish Nair
"For the last two years, we have used Bill Nelson's agency for all our insurance needs. We are very happy with the services they provide. Their staff has been quick to respond and super helpful."
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Tom Upham

April 18, 2024

5  out of  5 rating by Tom Upham
"Mrs. Nelson helped me terrifically."
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George Strecker

April 17, 2024

5  out of  5 rating by George Strecker
"We had a couple of issues recently regarding our auto insurance and Karen helped us resolve them expeditiously in a very satisfactory manner. She provided excellent service and I would highly recommend working with her."
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Nancy Stevens

April 10, 2024

5  out of  5 rating by Nancy Stevens
"We have been with Bill Nelson State Farm for over 20 years and we highly recommend this office. They are always super helpful. Bill is awesome as well as his team member, Tracy, who definitely goes above and beyond whenever we need help."
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Andrea Kleppe

April 3, 2024

5  out of  5 rating by Andrea Kleppe
"always a helpful and knowledgeable place to call and have your insurance."
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Sandy Hagen

March 28, 2024

5  out of  5 rating by Sandy Hagen
"Bill Nelson and his agent Kasandra have been very helpful in a stressful time of my life. Their pricing seems very fair and service is great."
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Dennis Engel

March 25, 2024

5  out of  5 rating by Dennis Engel
"My former insurance company kept raising my auto insurance premiums even though I haven't had a ticket in over 40 years and haven't had any accidents. Bill Nelson-State Farm cut my premiums nearly in half with improvements in my coverage. They were terrific at explaining and listening to my concerns. I highly recommend them. They're good folks and know what they're doing."