State Farm® Insurance Agent Bill Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Areesha Majeed Gillani
October 1, 2026
5
out of
5
rating by Areesha Majeed Gillani
"My family has been working with this team for decades and we have always been provided exceptional service. The team is timely in its communication and very knowledgeable and really looks out for the best for their clients and treat them as family. We have always been satisfied by our rates and experience. We highly recommend this agent and team!"
We responded:
"Areesha, thank you for taking the time to leave us a review! I'm happy to hear that your family has had such a positive experience with our team over the years. We strive to treat everyone like family and ensure you have the best possible service. Your recommendation means a lot to us. Let us know if we can help with anything else!"
Freedom
September 30, 2026
5
out of
5
rating by Freedom
"When I signed up, I was totally surprised about the premium prices. Awesome customer service, awesome account representatives, awesome job."
We responded:
"Freedom, thank you for taking the time to leave us a review! I'm happy to hear that our premium prices were a pleasant surprise and that you had a great experience with our customer service and account representatives. We're here to help if you need anything else!"
Shannon Madden
September 29, 2026
5
out of
5
rating by Shannon Madden
"We have used Nelson State Farm for awhile now. We added a vehicle to our policy and they made it super easy. We highly recommend!"
We responded:
"That’s great to hear, Shannon! Our goal is to earn your business at the beginning AND earn your business every day as needs and situations change. We are here when you need us! Welcome!"
G K
September 29, 2026
5
out of
5
rating by G K
"Bill Nelson's State Farm office takes care of all of my insurance needs, including my life insurance, with accuracy and knowledge."
We responded:
"Thanks, G! It has been a pleasure meeting your insurance needs for so many years. We appreciate that you understand the value of life insurance and trust our guidance."
Laura Zimmerman
September 25, 2026
5
out of
5
rating by Laura Zimmerman
"We have had several changes to our vehicles in the past month and each time we are promptly taken care of,"
We responded:
"Laura, thank you for taking the time to leave us a review! I'm happy to hear that we've been able to assist you promptly. We strive to make every experience smooth and efficient. Feel free to reach out if you need anything else!"
Nancy McCormick
September 15, 2026
5
out of
5
rating by Nancy McCormick
"I walked in the office with an issue about my car insurance and it was solved within 20 minutes. Thank you Tracy!"
We responded:
"That is wonderful to hear, Nancy! Knowing that Tracy provided such prompt, attentive care when you stopped by our St. Charles office makes me incredibly proud. Thank you for taking a moment to post your review and for choosing our local team for your vehicle policy needs!"
Luchi K
September 15, 2026
5
out of
5
rating by Luchi K
"This office location in St. Charles is the best! Trustworthy and prompt to address all issues. Thank you for all that you do."
Bassel Atout
September 4, 2026
5
out of
5
rating by Bassel Atout
"I recently switched all of my vehicle and home insurance after moving to the Illinois area, and the team at Nelson Insurance made the entire process incredibly easy.
Kasandra, my agent, was excellent to work with—very responsive, easy to communicate with, and extremely efficient. She made sure everything was handled smoothly and took the time to answer all of my questions."
We responded:
"Thank you, Bassel! I'm glad to hear that Kasandra made your transition to our office seamless and stress-free. We strive to provide responsive and efficient service, and it's great to know that Kasandra delivered on that promise. We're here for any questions or assistance you might need in the future. Thanks for choosing us!"
Paulo Matsui
August 18, 2026
5
out of
5
rating by Paulo Matsui
"I can't say enough good things about Bill and his team. They're proactive, organized, and always on top of every document and detail. The two times I actually had to file a claim, they were immensely supportive and knowledgeable. They walked me step-by-step through the maze of getting the other insurance company sorted out and turned a stressful situation into a smooth experience. Truly a great team."
We responded:
"Thank you, Paulo! I'm really happy to hear that you had such a positive experience with our team. We always aim to be proactive and organized, especially when it comes to guiding you through the claims process. It's great to know we could help make things smoother for you. We're always here if you need anything else!"
Tamara Srdanovich
August 17, 2026
5
out of
5
rating by Tamara Srdanovich
"The best so helpful always"
We responded:
"Awwww. Tamara, you made our day! Thank you for allowing us to show you our best insurance know-how and service! ❤️"
Matthew Clancy
August 13, 2026
5
out of
5
rating by Matthew Clancy
"Bill Nelson State Farm and their team are fantastic. I called, gave them a brief description of what I needed, and they had a policy back to me in no time, paid, and I was insured. Extremely painless and enjoyable process!"
We responded:
"Matthew, thank you for taking the time to leave us a review! I'm happy to hear that our team was able to make the process quick and enjoyable for you. We always aim to provide a smooth experience. Let us know if we can help with anything else!"
steven peck
August 12, 2026
5
out of
5
rating by steven peck
"I've driven past Bill Nelson’s office 1000 times and after buying a different car and looking for a better rate I stopped into the office to check prices and was greeted very warmly. A short wait in a pleasant office and was greeted by a member of the team. After going over some options, after 20 years with another company, I made a move and have now have State Farm and saving more than I can say.
Big difference and the office staff was all very friendly.! Picked up some renters insurance also at a manageable price.👍"
We responded:
"Thank you, Steven, for sharing your experience! I'm glad you decided to stop by and that our team could assist you in finding a better rate. It's wonderful to hear that you're happy with your decision to switch to State Farm and that you found our office welcoming. We're also pleased that we could help with your insurance. Let us know if we can help with anything else!"
L Champs
August 11, 2026
4
out of
5
rating by L Champs
"Love working with Holly. So happy to have her back in the office. She’s always so helpful whenever I have questions."
We responded:
"Thank you for your review. I'm glad to hear that Holly has been so helpful. We appreciate your feedback and look forward to continuing to assist you. Let us know if we can help with anything else!"
Stephanie Pezzute
August 11, 2026
5
out of
5
rating by Stephanie Pezzute
"Holly was very helpful and my go to for insurance! Thanks Holly for being great !
5/5 recommend bill nelsons State Farm insurance !"
We responded:
"Thank you, Stephanie! I'm glad to hear that Holly was able to assist you and that you consider her your go-to for insurance. We appreciate your recommendation and are happy to have you with us. Let us know if we can help with anything else!"
Viki Mariah
August 11, 2026
5
out of
5
rating by Viki Mariah
"Bill's office is always so responsive to inquiries and issues. I cant say enough good things about their customer service. Last time I called, Holly went above and beyond to get me a quote for my husband's specialty vehicle and new homeowners policy. She took the time to answer my questions and go over multiple options."
We responded:
"Thank you, Viki! I'm really happy to hear that our office has been responsive to your needs. Holly is fantastic, and I'm glad she could assist you with your inquiries. We always aim to provide thorough and helpful service. Let us know if we can help with anything else!"
Ryan Blask
August 8, 2026
5
out of
5
rating by Ryan Blask
"Bill and the entire team are exceptional; always treated like family and best family decision you could make..."
We responded:
"Ryan, thank you for taking the time to leave us a review! I'm happy to hear that you feel like part of our family and that you've had such a positive experience with our team. We strive to make everyone feel welcome and supported. We're always here if you need anything else!"
Karen Delveaux
August 5, 2026
5
out of
5
rating by Karen Delveaux
"By far the best customer service! Always patient explanations of your different options and the Bill Nelson State Farm Team always help to find ways to SAVE you money! Ten Stars!"
We responded:
"Karen, thank you for taking the time to leave us such a wonderful review! I'm happy to hear that our team has been able to provide you with patient explanations and help you find ways to save money. We truly appreciate your support and enthusiasm. Let us know if we can help with anything else!"
Maura Ryan
July 21, 2026
5
out of
5
rating by Maura Ryan
"We moved to Bill Nelson State Farm after being with a competitor for over 20 years. This agency and team consistenly provide excellent customer service. They are quick to reply and pricing is reasonable. Shout out to Tracy who always takes great care of our family!"
We responded:
"Thank you for taking the time to leave us a review, Maura! I'm happy to hear that our team, especially Tracy, has been able to provide you with the excellent service you deserve. We're glad to have you with us and appreciate your trust in our office. Let us know if we can help with anything else!"
Kristi Kline
July 19, 2026
5
out of
5
rating by Kristi Kline
"We have used State Farm with Bill Nelson for 7 years now. While we haven’t had too many instances where we have to call, every time we do we are met with friendliness of the staff. Seems like they truly care and all want to help solve whatever problem we are having. At the end of the day, kindness goes a long way and you will get that from them!"
We responded:
"Thank you for your kind words, Kristi! We agree wholeheartedly that kindness and positivity go a long way, whether you’re dealing with insurance or anything else. "
Jeffrey Aguilan
July 15, 2026
5
out of
5
rating by Jeffrey Aguilan
"I have had a great experience with Bill Nelson - State Farm. Their team is professional, knowledgeable, and provides insightful guidance to help me understand my coverage and make informed decisions. I appreciate their responsiveness, attention to detail, and commitment to providing excellent customer service."
We responded:
"Jeffrey, thank you for taking the time to leave us a review! I'm happy to hear that you've had such a positive experience with our team. We always strive to provide professional and insightful guidance, and it's great to know that our efforts are appreciated. We're here for you, so feel free to reach out if you need anything else!"
lhatzi1
July 9, 2026
5
out of
5
rating by lhatzi1
"I have had Bill as my insurance agent for close to 20 years. He and his team have assisted me with car insurance, renters insurance, life insurance, and home owners insurance over the years. This team is amazing. They always take their time to explain everything to me in a way I can understand. They have never been pushy with me, but rather, provide me with various options and answer all my questions. I've had to make various claims over the years and they were right there ready to assist me. I highly recommend them."
We responded:
"Thank you for taking the time to leave us a review! I'm so happy to hear that you've had such a positive experience with us over the years. It's important to us that you feel informed and comfortable with your insurance choices, and I'm glad we've been able to assist you with your claims and provide the support you need. We truly appreciate your recommendation. Let us know if we can help with anything else!"
Margaret Dula
June 29, 2026
5
out of
5
rating by Margaret Dula
"I switched back to State Farm after using a different company for a couple of years, where I did not have a great experience. Bill's staff is excellent. Regina helped me figure out what I needed. She is professional and knowledgeable and a pleasure to work with!"
We responded:
"Thank you, Margaret! I'm happy to hear that Regina was able to assist you and make your return to State Farm a positive experience. We strive to provide professional and knowledgeable service, and it's great to know we hit the mark. We're always here if you need anything else!"
Harry Cruz
June 24, 2026
5
out of
5
rating by Harry Cruz
"This team provides the best peace of Mind in the insurance industry. Every thing that arises the team resolves immediately and provides world class service!!!! If you want peace of mind this is your answer. Thanks"
We responded:
"Thank you, Harry! We're glad to hear our team was able to assist you. Let us know if you need anything else! "
Bruce Wilson
June 23, 2026
5
out of
5
rating by Bruce Wilson
"Very helpful and very friendly right on top of my request and always answers my questions.,thanks Eric"
We responded:
"We are also very thankful for your business, Bruce. We seek to earn it at every interaction. We appreciate that you trust us with your insurance needs!"
Owen Davis
June 16, 2026
5
out of
5
rating by Owen Davis
"Called to get car insurance transferred to me and had a great experience over the phone. Efficient, friendly, and informative."
We responded:
"Owen, thank you for taking the time to leave us a review! I'm happy to hear that your experience with transferring your car insurance was efficient and informative. We're always here to help if you need anything else!"